Concierge (Part Time Weekends)

Job Overview

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Responsibilities

• Identifies and clarifies residents’ needs and desires;
• answers questions;
• gives directions and instructions;
• develops inventories of services;
• manages and screens messages;
• helps residents establish accounts and schedules access for authorized vendors to provide services within units;
• provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests;
• reminding residents of schedules;
• providing support and assistance;
• running errands;
• personalizing services;
• improves services by obtaining and evaluating resident observations, opinions, and criticisms;
• maintains guest privacy and organization reputation by keeping information confidential;
• updates job knowledge by participating in educational opportunities, maintaining personal networks;
• enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments;
• follows safety procedures and maintains a safe work environment.

Qualifications

• High school diploma or equivalency preferred;
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable;
• Five (5) or more years’ experience in the Hospitality Industry;
• Effective written and verbal communication skills;
• Word, Excel spreadsheets, and e-mail;
• Multiple language fluency is desirable;
• Strong customer service, communication and interpersonal skills required;
• Ability to lift 30 – 50 lbs;
• Ability to walk and climb stairs;
• Ability to detect auditory and/or visual emergency alarms;
• Ability to respond to emergencies in a timely manner.

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision;
• Time off benefits, paid holidays, and a 401k with company match;
• Occasional travel may be required to attend training and other company functions.

Payrate

$17 Hourly

Schedule

Saturdays and Sundays from 8am to 8pm