Concierge- Part Time, Evenings
About the role
NYU Langone Hospital—Suffolk is a 306‑bed medical center serving eastern Long Island, home to the Knapp Cardiac Care Center, a modern ambulatory surgical pavilion (women's imaging, sleep lab, bariatric surgery), a Provisional Level 2 Trauma Center, a Primary Stroke Center with 24/7 neurologist coverage, and multiple outpatient sites (wound care, hemodialysis, primary care, specialty offices). We are seeking a Concierge‑Part Time, Evenings – Patient Experience and Culture – working 3:00 PM – 11:00 PM, three days per week with alternating weekends.
Responsibilities
- Provides a warm, friendly greeting to patients, families and visitors upon arrival/departure.
- Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations.
- Assures the customer is directed to the appropriate department without exception.
- Answers questions on the spot at the lobby desk and responds to requests professionally using exceptional customer service skills.
- Answers incoming phone calls with Hospital greeting, determines purpose of the call and transfers to the appropriate area or department.
- Informs patients, families and visitors of hospital and community services and amenities that are available.
- Initiates and delivers service recovery when necessary.
- Anticipates customers’ needs and concerns, answers their questions and takes appropriate action.
- Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with the Patient Relations Department.
- Collaborates with all staff and departments to provide exceptional customer service to internal and external customers.
- Escalates questions and provides timely resolution to patients and families.
- Assists in maintaining lobby appearance and individual work area.
- Performs other duties as assigned.
Requirements
- High school diploma or GED.
- 1‑2 years of customer service/hospitality experience (hospital, hotel, retail, or customer experience).
- Excellent oral and written communication, interpersonal, and organizational skills.
- Good computer skills (Microsoft Office, Word, Excel).
- Strong customer service and hospitality skills.
Qualifications
- Bachelor’s degree in any field.
- 3‑5 years of customer service/hospitality experience (hospital, hotel, retail, or customer experience).
- Electronic Medical Record experience.
Pay
The salary range for this role is $17.19 – $25.94 per hour. Actual salaries depend on experience, specialty, education, and hospital needs; the range does not include bonuses, incentives, differential pay, or other forms of compensation.