Concierge - Part Time

The Amberleigh, a premier retirement community in Williamsville, NY, provides quality care to residents in Independent Living, Assisted Living, and Memory Care settings.

Responsibilities

• Answer telephone and direct the caller to the appropriate individual; provide information such as community address, directions, fax numbers, company website, and other related details
• Input maintenance requests into the system
• Update resident roster and spreadsheets
• Work with the team to field phone calls and inquiries
• Organize transportation requests for residents
• Send appropriate emails to departments
• Greet and direct visitors to the community
• Receive, sort, and forward incoming mail
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolve customer questions and concerns

Requirements

• Computer knowledge, including Microsoft Word, Excel, and Outlook
• Enjoy providing exceptional customer service and care to senior residents
• Value being a dependable and responsible team member
• Must have weekend availability

Benefits

• Competitive wage/salary
• Health, dental, vision, and life/disability insurance*
• 401k retirement savings with a discretionary company match based on annual performance
• Employee Assistance Program
• Dependent Care and FSA savings accounts
• Paid Time Off (PTO) available after 90 days
• Paid training
• Company support for educational and learning opportunities
• Paid referral programs for team member and resident referrals

*Benefit eligibility dependent on employment status and location.

Pay

$16.26 per hour