Concierge - Medical Office

About the role

Location: 99 Conifer Hill Drive, Danvers, MA. The Medical Concierge is the first point of contact for patients, providing exceptional customer service by warmly greeting and assisting patients. This role ensures patients are directed to the appropriate area, streamlining their experience. Familiarity with Electronic Medical Records (EMR) systems is essential for efficiently accessing and updating patient information.

At MFM Health, our mission is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient‑centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive‑thru healthcare, and on‑site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top‑notch training, and a vibrant work environment. We believe in celebrating our employees’ successes and regularly gather for company‑wide parties and events to foster strong team connections.

Responsibilities

• Welcome patients and visitors warmly, creating a positive first impression
• Verify patient information and assist with check‑in/check‑out processes
• Direct patients to the appropriate department or healthcare provider
• Address inquiries or concerns promptly and professionally
• Access and update patient records using the EMR system
• Schedule or confirm appointments as necessary
• Collaborate with front desk staff and other team members to ensure smooth patient flow
• Maintain an organized and welcoming reception area
• Adhere to HIPAA regulations and maintain patient confidentiality
• Follow clinic protocols and procedures

Qualifications

• Proven experience in a healthcare or customer service role
• Proficiency in EMR systems and Microsoft Office Suite
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast‑paced environment
• Knowledge of medical terminology (preferred)
• Ability to stand or sit for extended periods and perform light physical activity as needed

Benefits

• Enhanced Benefits Package: comprehensive benefits that includes discretionary paid time off to ensure a healthy work‑life balance and a 401(k) plan with employer match
• Professional Growth Environment: continuous opportunities for learning and career advancement in a supportive and collaborative environment

Pay

$18 - $21 per hour; commensurate with experience

Schedule

Part-time, 12:30pm - 5:30pm