Concierge Manager - Nordhaus

Job Overview

The Concierge Manager plays a vital role in fostering a sense of community among residents and guests. They are responsible for providing superior customer service, managing a team of concierge associates, and resolving any apartment concerns.

Job Description

• Manage a team of concierge associates and service related initiatives
• Provide superior customer service
• Communicate effectively with community members, guests, visitors, and team members
• Communicate concerns of the community with community leadership
• Serve as a role-model by following all policies and procedures
• Ensure that all work has been completed in a prompt and professional manner
• Clerical and phone support
• Remove trash from lobby, amenity areas, and other community spaces daily
• Absorb and perform assigned tasks in a timely manner
• Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
• Management of incoming and outgoing packages for all carriers
• Additional tasks or duties assigned by Supervisor

Special Requirements

• Physical Demands: Sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. May occasionally be required to climb.
• Specific vision requirements: Close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Essential Functions

• Demonstrate ability to address the needs of community members, prospects and vendors.
• Contribute to a team approach of serving residents and maintaining a successful community.
• Comply with expectations as demonstrated in the employee handbook.
• Maintain resident coffee and refreshment stations.
• Handle high stress situations effectively.
• Excellent communication skills.
• Administrative and organizational skills.
• Time management skills and ability to prioritize wisely.
• Knowledge of state law as it relates to Fair Housing.

Qualifications

• High school education or equivalent is required.
• Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.
• Intermediate computer and internet knowledge.
• Intermediate knowledge of MS Word, Excel and Outlook.
• PREFERRED: Intermediate knowledge of Entrata, Outlook.

Skills

• Excellent ability to address the needs of community members, prospects and vendors.
• Contribute to a team approach of serving residents and maintaining a successful community.
• Comply with expectations as demonstrated in the employee handbook.
• Maintain resident coffee and refreshment stations.
• Handle high stress situations effectively.
• Excellent communication skills.
• Administrative and organizational skills.
• Time management skills and ability to prioritize wisely.
• Knowledge of state law as it relates to Fair Housing.

Benefits

• Medical, Dental & Vision
• Free PPO-HSA medical plan (with a $1,200 annual employer contribution)
• California employees can choose between the free PPO-HSA and HMO plan
• 100% of the monthly premium costs for employee dental and vision
• FSA & Dependent Care options are also available
• Retirement Plans
• Prepare for retirement and ramp up your 401(k) savings with a 2% employer match
• Eligible to enroll on the first of the month following 90 days of employment
• Group Life, Long-Term, and Short-Term Disability Insurance
• Up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs
• Group Life, Long-Term, and Short-Term Disability Insurance
• Up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs
• Paid Holidays & Vacation
• Competitive amount of paid holidays in addition to anywhere from 2 – 4 weeks of paid vacation according to years of service (Available after 90 days of full-time employment)
• Sick Leave
• Compliance with state and local jurisdiction requirements
• Referral Bonuses
• $1,000 bonus for hires made through employee referrals
• Volunteer Time-Off
• Up to 16 hours of volunteer time annually—8 hours for personal volunteer activities and 8 hours for company-sponsored events
• Employee Assistant Program (EAP)
• Health Advocate and Travel Assistance Program
• Competitive Bonus & Commission Structures
• We pride ourselves in recognizing hard work and goal achievement
• Opportunities for Advancement
• We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities
• Additional Perks
• Including corporate shopping discounts, appliance discounts and lifestyle discounts