Concierge Insurance & Financial Coordinator

About the Role

The Concierge Insurance & Financial Coordinator serves as the primary financial advocate and insurance resource for patients seeking care with Dr. Richard A. Berger. This role delivers a white-glove, concierge-level experience by guiding patients through every financial aspect of their surgical journey from the initial consultation through postoperative care. As the financial liaison between patients, insurance carriers, employers, third-party administrators, and the clinical team, this individual ensures patients clearly understand their benefits, anticipated out-of-pocket expenses, reimbursement opportunities, payment options, and financing resources. The coordinator proactively removes financial barriers while supporting the practice's commitment to exceptional patient service, transparency, and operational excellence.

Responsibilities

• Serve as the dedicated financial point of contact throughout each patient's surgical journey.
• Provide personalized financial consultations in person, by phone, and virtually.
• Deliver a concierge-level experience that reflects the practice's commitment to exceptional patient care.
• Build trusted relationships with patients and families while maintaining the highest level of professionalism and confidentiality.
• Verify commercial insurance benefits and determine out-of-network reimbursement eligibility.
• Interpret complex insurance plans, deductibles, coinsurance, out-of-pocket maximums, and exclusions.
• Coordinate prior authorizations and medical necessity documentation when appropriate.
• Maintain current knowledge of commercial insurance plans and reimbursement trends.
• Prepare customized financial estimates for surgical procedures.
• Educate patients regarding expected financial responsibility before surgery.
• Explain payment policies, financing options, and available resources.
• Assist patients in understanding reimbursement timelines and documentation requirements.
• Coordinate payment arrangements while maintaining a patient-first approach.
• Act as a liaison between patients and insurance carriers.
• Assist patients with reimbursement documentation and required claim forms.
• Collaborate with employers, third-party administrators, and case managers when appropriate.
• Help resolve insurance-related questions before and after surgery.
• Ensure complete financial clearance before surgery.
• Collect deposits and patient payments according to practice policies.
• Monitor outstanding balances and coordinate timely follow-up.
• Work closely with billing personnel to ensure accurate documentation and reimbursement.
• Partner with physicians, surgical coordinators, scheduling, marketing, and administrative staff to provide a seamless patient experience.
• Communicate financial considerations that may impact scheduling or patient readiness.
• Participate in process improvement initiatives focused on patient satisfaction and operational efficiency.

Requirements

• Minimum 3–5 years of experience in healthcare financial counseling, insurance coordination, patient financial services, or medical billing preferred.
• Strong understanding of commercial insurance, out-of-network benefits, prior authorizations, and reimbursement processes.
• Experience in orthopedic surgery, ambulatory surgery, or concierge medicine preferred.
• Exceptional communication and customer service skills.
• High level of professionalism, discretion, and emotional intelligence.
• Strong organizational skills with the ability to manage multiple patient cases simultaneously.
• Proficiency in electronic medical records (EMR), Microsoft Office, and practice management software.

Skills

• Concierge Patient Service
• Insurance Navigation
• Financial Counseling
• Revenue Cycle Management
• Relationship Building
• Problem Solving
• Attention to Detail
• Communication & Empathy
• Time Management
• HIPAA Compliance

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement
• Continuing Education of up to $2,500 annualized

Pay

Starting at $55,000 - $65,000 annualized. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data, and internal equity.

Schedule

Full-Time, 40 hours/week, Onsite