Concierge II

Position Overview & Purpose

The Concierge, along with members of the Concierge team, ensures unmatched service to Company residents and guests by maintaining a professional, flexible, helpful environment that meets a variety of customer needs.

Essential Duties & Responsibilities

• Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day.
• Sets appointments for customers and vendors.
• Provides administrative and hands-on assistance with move ins.
• Provides information on events and activities residents may enjoy.
• Maintains cleanliness and organization of the lobby area.
• Answers and appropriately fields incoming calls from residents, prospective residents, vendors, and other parties.
• Fields service requests from current residents by communicating with maintenance staff and following up with residents.
• Scans, organizes, and hands out packages to residents.
• Aids vendors and residents with obtaining necessary keys to building areas.
• Maintains reservation books for amenities and guest suites.
• Affords assistance with lobby tours and field general questions as needed.
• Provides directions to residents and/or guests.
• Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtains tickets to special events.
• Provides information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Makes travel arrangements for sightseeing or other tours.
• Provides business services for residents, such as sending or receiving faxes or shipping packages.
• Picks up and deliver items or run errands for residents.
• Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Receives, stores, or delivers packages or mail.
• Performs office duties on a temporary basis when needed.
• Arranges for interpreters or translators when patrons require such services.
• Cleans and tidies lobby as needed.
• Support Tier 1 concierge - Training and Guidance on company standards and practices
• Perform listed tasks with minimal supervision and oversight
• Afford assistance and conduct package audits for overflow and Smart Package Room
• Fully cross trained and familiar with all properties
• Other duties assigned by management.

Qualifications & Competencies

• BASIC High School Diploma or equivalent
• 2+ years in similar concierge or hospitality role
• Strong customer service background
• Must be able to provide proof of eligibility to work in the U.S.
• Eligibility for advancement - Tier 2 concierge will be eligible for Tier 3 concierge review after holding position for 1 year. Tier 3 concierge must be a full-time employee.

Physical Requirements

• % of Work Time Must have the ability to remain in a seated position. 20%
• % of Work Time Must have the ability to speak and hear clearly. 90%
• % of Work Time Must have the ability to lift office products and supplies, up to 20 lbs. 65%
• % of Work Time Must have the ability to stoop, kneel, bend and reach. 90%
• % of Work Time Must have dexterity to write and manipulate computer keyboard and mouse. 75%

SCHEDULE

This position is full time permanent. Working hours vary.

TRAVEL

Not applicable

Working Conditions & Physical Requirements

• Duties are conducted indoors in environmentally controlled conditions.

Compensation WAGES

This position is paid an hourly rate. Estimated starting hourly wage: $24.00 Exact salary is determined within the stated range by merit; seniority; production rate and/or quality; geographic location; education, training, and/or experience related to job duties and responsibilities; or travel required by the position.

Potential additional compensation includes commission and annual bonus.

Benefits

• Employee benefits include:
• On and off-site job specific training
• Medical, dental, vision, and life insurance
• 401k with company matching
• 10 paid holidays/year
• Generous paid leave on a schedule according to tenure
• Rent discount for BREG properties

STATEMENT

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This job description in no way states or implies a contract of employment. Broe Real Estate Group reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.