Concierge, Hope Lodge

Essential Functions

• Cookier transportation & EMPOWER Program services and schedules (30%)
• Provide information about lodge amenities and community resources (20%)
• Greet guests and manage check-in and check-out procedures (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Experience/Qualifications

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Travel Requirements

• Minimal travel required

Physical Requirements

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

Pay and Schedule

• Pay Rate: $18.59/hr
• Schedule: Monday–Wednesday: 5:00 PM – 9:00 PM
  Thursday–Friday: 5:00 PM – 8:30 PM

Benefits

• ACS provides staff a generous paid time off policy;
• medical, dental, retirement benefits,
• wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.