Concierge (FT)

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day: do what you love.

About the role

The Concierge plays a vital role in creating unforgettable guest experiences and delivering personalized service. More than providing information or assistance, the Concierge becomes a trusted guide—anticipating needs, crafting meaningful moments, and transforming every guest interaction into a memorable experience. As one of the first team members to welcome our guests, the Concierge sets the tone for the guests' entire stay through genuine warmth, attention to detail, and a passion for exceeding expectations, all while creating lasting impressions that inspire loyalty.

This is an opportunity for hospitality professionals who thrive on building connections, delivering exceptional service, and creating magical "wow" moments that guests will remember long after they depart.

Responsibilities

• Greet guests with friendliness and remain attentive and engaged
• Provide personalized recommendations and information regarding the Hotel and nearby offerings
• Assist with the Montage Merits Program to create childhood memories for young travelers
• Expertly navigate both Montage and Palmetto Bluff activities to build and maintain a seamless itinerary
• Anticipate guest needs through in-person interactions, SMS, phone calls, and emails
• Provide and book numerous transportation options for guests as needed
• Demonstrate strong computer proficiency, accurate typing skills, and effective multitasking to manage multiple systems and guest communications
• Familiarize oneself with the day's activities, arrivals, and special events
• Maintain communication with other departments regarding guest activity or special needs
• Take ownership of guest recovery by employing empathy, creativity, and critical thinking to develop personalized solutions and restore confidence in the guest experience

Requirements

• College Degree preferred
• Minimum of two years' experience in an upscale hotel preferred
• Minimum of two years' experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational, time management, and multitasking skills
• Strong knowledge of Word, Excel, Outlook, and adaptability to newer systems

Physical Requirements

• Must be able to stand for an extended period of time, approximately six hours
• Must be able to bend, stoop, squat, and stretch to fulfill tasks
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing