Concierge, FT

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. It's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra; it's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others.

About the Role

The Concierge is responsible for handling a variety of administrative duties, greeting visitors, answering phones, relaying messages, and serving as the first point of contact for customers. The role requires excellent customer service and the ability to promote a positive image of the community through professional dress and behavior.

Responsibilities

• Arrive to work on time and prepared for your shift.
• Maintain a neat and professional appearance, keeping the front entrance, lobby, and reception areas clean and organized (20% of time).
• Warmly welcome all visitors to the community by standing to greet and offering assistance (30% of time).
• Answer telephones within 3 rings, using a professional and courteous voice following the designated script (20% of time).
• Transfer incoming calls or take and deliver appropriate messages (20% of time).
• Monitor all visitors, requesting them to sign in and out of the logbook, and report any suspicious persons or activity immediately to the supervisor (20% of time).
• Sort and distribute incoming mail (5% of time).
• Accept and report residents’ special requests (5% of time).
• Maintain the community’s lost and found (5% of time).
• Order and replenish administrative supplies as necessary (5% of time).
• Follow all safety standards when operating office equipment (100% of time).
• Support department heads and Executive Directors in administrative functions (100% of time).
• Maintain and check off the meal attendance tracking form, alerting staff of needed room services or residents who have not yet attended meals (20% of time).
• Display a positive and professional image through actions and dress in accordance with MBK Principles and Core Values (100% of time).
• Encourage teamwork through open communication with team members (100% of time).
• Perform other duties as assigned by the front desk supervisor and/or executive director (20% of time).

Requirements

• High school diploma or GED.
• Must be over 18 years of age.
• Background clearance as required by government regulations.
• Negative TB test results.
• Excellent communication skills, including the ability to speak, write, and read English.
• Ability to operate computers, necessary software programs (Word, email, Excel), scanners, copiers, and fax machines.
• Professional demeanor at all times with team members, residents, family members, and visitors.
• Adherence to all grooming and dress standards to present the best image.

Physical Demands

• Must be able to lift 25 pounds.
• Must be able to move intermittently throughout the day and community.
• Must be able to push a resident safely in their wheelchair.

Benefits

When you join the MBK Senior Living team, you'll enjoy:

• Impactful work building lasting relationships.
• Execution of exceptional signature programs in dining, fitness, wellness, and care.
• A supportive community team that encourages personal and professional growth and celebrates your success.
• A fun-filled, energetic environment centered in hospitality and high-quality service.
• Competitive salaries.
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs.
• Education loan assistance and scholarships.
• Financial and legal services.
• Team member discounts.
• Health and wellness resources.

Full-time Benefits

• Rich benefits package including Medical, Dental, Vision, and 401k matching up to 4%.
• Childcare and eldercare assistance.
• Flexible spending accounts.
• Paid sick leave under the Colorado Healthy Families and Workplaces Act.

Pay

$16.00 to $18.00/hour.

Schedule

Varied, to be discussed during the interview.