Concierge - Driver, Hope Lodge

Essential Functions

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
• Cookiereservation schedules to ensure timely pick-up and drop-off (15%)
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

Experience/Qualifications

• High School Diploma or Equivalent
• Valid driver's license with clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

Knowledge, Skills, and Abilities

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record-keeping
• Proficiency in Microsoft Office Suite and reservation systems

Travel Requirements

• The role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area.

Physical Requirements

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

Pay

$19.50/Hour

Schedule

Monday-Friday. 10:30am-7pm

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

About the Role

The American Cancer Society is dedicated to ending cancer as we know it, for everyone. Our employees and 1.3 million volunteers work tirelessly to achieve this goal. We are a diverse team committed to serving our communities effectively. The people who work here are driven by a sense of purpose and fulfillment.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We strive to ensure equal opportunities for all employees and applicants. For more information on our commitment to equal employment opportunity, visit our careers site at: jobs.cancer.org/equal-opportunity.