Concierge Banker/Teller - Encino

Essential Duties and Responsibilities

• Perform a variety of sales and service functions using a high degree of personal service skills.
• Efficiently process a variety of client transactions and promptly respond to all client information and transaction requests.
• Be knowledgeable of all Bank services and products and promote and deliver those services, to include, but not limited to deposit accounts, cash requests, funds transfers, wire transfers and stop payments.
• Work in a fast-paced environment that requires accuracy and the highest level of service.
• Accountable for the operational efficiency and effectiveness of the branch while providing leadership and direction to colleagues.
• Process customer transactions efficiently and accurately in a fast-paced environment; maintain and balance a cash drawer; and adhere to policies and procedures.
• Respond to customer inquiries and concerns; research and identify solutions.
• Generate new business and expand relationships with current customers by cross-selling bank products and services that would benefit each individual.
• Build customer loyalty by developing relationships and always offering exceptional service.
• Greet customers and facilitate a welcoming and customer-focused environment.
• Provide efficient and accurate service in processing transactions.
• Affirm proper functioning of day-to-day operations, including opening and closing procedures, cash levels and vault activities.
• Aid in ensuring compliance with bank's policies and procedures and provide proper training as necessary.
• Aid in ensuring facilities management function to include purchasing supplies keeping a professional image of break rooms and conference rooms.

Required Skills

• Minimum of 2 years of cash handling responsibilities.
• Excellent customer-service skills, including oral and written communication.
• Effective contribution to a positive team environment and working toward achieving goals.
• Careful attention to detail and strong organizational skills.
• Adhere closely to bank procedures and regulations.
• Strong work ethic and high integrity.
• Strong computer and 10-key skills.

Preferred Skills

• Knowledge of banking products and procedures.
• Successful sales record in a sales or banking environment.
• Proficiency with all Microsoft applications (Word, Outlook, Excel etc.).

Physical Requirements

• This position requires long periods of standing or sitting as well as typing and repetitive motion.
• Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Benefits

• We offer a generous comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan.
• Hours of paid leave may vary based on position.

Schedule

Hours of paid leave may vary based on position.

Pay

Salary Range: $20.00 - $25.00 per hour. Exact compensation may vary based on skills, experience, and location.