Concierge - Atlas

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. The company is the largest operator of apartments in the United States, managing over one million units/beds globally. Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Founded in 1993, Greystar is committed to providing world-class service in the rental residential real estate business.

About the Role

Organizes, coordinates, and implements various resident services and programs. Acts as an information source and provides assistance to residents regarding local market resources.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensures their comfort while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member, and assists with completed service request callbacks as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and other community-provided services.
• Assists the community team with scheduling, planning, and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent resources for residents.
• Maintains relationships and contacts with concierge vendors.

Requirements

• 1-2 years of related experience.
• Experience in concierge services, front desk operations, and property security management.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods of time.
• Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Occasional travel may be required to assist other properties, attend training, or for business meetings.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays, and take "call" as needed.

Schedule

Monday - Wednesday: 2:30 PM to 11:30 PM

Saturday - Sunday: 6:30 AM to 3:30 PM

Pay

The hourly range for this position is $18.27 - $20.00 (Oakland).

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (20% discount for this position), subject to availability.
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Eligibility for incentive-based bonuses (weekly, monthly, and/or quarterly).

Benefits offered for full-time employees. For union and prevailing wage roles, compensation and benefits may vary.