Concierge

Overview

We believe every project can make life better. Strong relationships inspire great work. We must push boundaries and explore new ideas. Model the outcomes we aspire to create. Only together can we give it our all.

At Vocon, we are proud of the diverse range of backgrounds, personalities, and passions that make up our team. But for all our differences, we are united by a core passion: creating designs that tell a story. We are an interdisciplinary team of thinkers, makers, doers, and, most importantly, people. Our interdisciplinary team may have diverse backgrounds, but we speak with one voice. We share a passion for the power of design, and a commitment to collaboration at every stage of the creative process.

About the Role

The Concierge plays a vital role in supporting our growing firm and diverse client base. This role is responsible for a full range of internal and external support services while upholding Vocon’s “White Glove Service” to all. The concierge will make the first impression on all Vocon guests. This role is responsible for greeting clients, candidates, and all other office visitors ensuring that they enjoy their experience at our office. This is a forward-facing role that will manage the front desk and community areas within the office.

Responsibilities

• Receive and direct visitors and incoming calls to the appropriate team members, while presenting a professional and welcoming first contact.
• Maintain the appearance of the lobby, conference rooms and office common areas; assuring they stay organized and client-ready at all times.
• Notify the janitorial or maintenance staff as needed.
• Address office maintenance issues by escalating to appropriate point of contact.
• Schedule and help coordinate meetings within the office, which includes reserving rooms, arranging equipment needs and catering requests.
• Ensure proper coding of invoices for catering services or other goods for expense tracking purposes.
• Provide back-up support to the Office Services Team in general administrative duties such running errands, distributing and tracking packages, preparing labels, posting mail and arranging messenger services as needed.
• Maintain relationships with vendors who provide services and goods to the office.
• Assist in the completion of the office Business Continuity plan.
• Participate as needed in other special projects and general office duties as assigned.
• Responsible for understanding the business, the departments within the business, general client concepts, and how the business works together to problem solve day-to-day requests and issues.

Requirements

• A high school diploma or GED required; an associate degree preferred.
• Previous front desk, concierge, customer service or other hospitality experience preferred.
• A minimum of one year of related experience (e.g. administrative, concierge or customer service roles).

Work Location

Ability to be onsite M-F during core business hours 8:30-5:30 p.m.