Concierge

Responsibilities

• Ensure the attainment of Victory Housing, Inc. Mission Statement takes precedence over all decisions and actions.
• Adhere to Victory Housing policies and procedures, COMAR 10.07.14 regulations, and comply with County, State, and Federal guidelines including DOH, CDC, CMS, and OSHA.
• Implement universal precautions and infectious disease control protocols.
• Wear assigned PPE appropriately per policy and as requested.
• Complete all assigned training, including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, and VHI required personal care and skills modules.
• Participate in required safety and disaster drills as assigned and mandated.
• Answer and transfer all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors.
• Communicate all phone messages clearly and deliver materials to appropriate parties promptly.
• Monitor the entry and departure of guests, residents, and vendors, ensuring a safe and secure environment.
• Screen all visitors per infectious disease control protocols and guidelines to enter the community.
• Greet, identify, and visit with all guests/visitors and scheduled appointments, offering beverage refreshment and brochure material when appropriate.
• Function as an information “hub” to all visitors, ensuring their needs are met.
• Refer all marketing inquiries to the Executive Director.
• Complete Inquiry Sheets if the Executive Director is unavailable to talk with the prospect.
• Mail community brochures upon request.
• Absorb and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply levels.
• Assist with office functions such as word processing support.
• Distribute mail throughout the home to staff and residents; assist in maintaining postal supplies for residents and prepare outgoing mail.
• Maintain a neat and tidy reception area, including fresh flowers on the desk.
• Cookorinate the use of common usage areas for events/meetings as directed.
• Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed.
• Assist job applicants.
• Assure community directions are available at the desk.
• Perform other duties as assigned.

Pay

The pay range for this position is $17.25 - $22.00 per hour based on skills and experience.

Schedule

This position is non-exempt and overtime eligible.