Concierge

Guest Experience & Concierge Services

Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences.

Arrange reservations, transportation, special requests, and custom guest experiences.

Proactively identify guest needs and opportunities to elevate the stay.

Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival.

Serve as a liaison for VIP, repeat, and special-occasion guests with enhanced service.

Front Desk & Operational Support

Support Front Desk operations during peak times.

Act as a knowledge extension of the Front Desk team.

Aid in guest issue resolution and service recovery as appropriate.

Maintain alignment with Front Desk SOPs and luxury service standards.

Knowledge Base & Information Management

Maintain and curate guest-facing information spaces.

Ensure all information is accurate, current, brand-aligned, and seasonally relevant.

Coordinate updates related to hotel amenities, hours, events, and local partnerships.

Hotel-Hosted Events & Experiences

Support hotel-hosted events, retreats, and experiences.

Serve as a guest liaison during events.

Share guest feedback and insights with leadership.

Collaboration & Initiative

Operate as a self-directed role with strong ownership and accountability.

Communicate proactively with leadership regarding guest trends and opportunities.

Work collaboratively across departments to ensure consistent guest messaging.

Qualifications & Skills

Hospitality or guest services experience preferred.

Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area.

Excellent communication, organization, and problem-solving skills.

Comfortable using hotel systems and digital platforms.

Professional, warm, and proactive service style.

Ability to multitask in a fast-paced environment.