Concierge

About the Role

In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for work orders, incidents, and concerns.
• Receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys and gate passes.
• Assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow-up to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors, and co-workers.

Requirements

• Three (3) months of related experience is preferred.
• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills; proficiency with Outlook, Excel, and Word is required.
• Compassionate, professional, kind, engaging, empathetic, and helpful.
• Ability to work as part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant such action.
• Proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs (government requirements or exclusions may apply).

Benefits

• Comprehensive benefits plan including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.
• Access to DailyPay, an application that allows you to access earned but unpaid wages before your next payday.