Concierge

About the role

High-rise condominium management sits at the intersection of hospitality and property operations. Residents in luxury towers expect hotel-quality service on a residential budget, and the front desk is where that expectation either gets met or falls apart. Rise Association Management Group, a Houston-based HOA management firm operating under EOS principles, is staffing that front desk at a luxury high-rise in the 77019 zip code (River Oaks area) and needs a concierge who understands what that actually means day to day.

Responsibilities

• Manage access control and monitor cameras
• Greet residents returning late and handle any issues before the day team arrives
• Complete daily activity reports
• Prepare incident reports as needed
• Process mail and packages
• Conduct walkthroughs to confirm building cleanliness and security
• Provide lifestyle services: restaurant recommendations, transportation arrangements, dry cleaning coordination, and assistance with community amenities
• Offer knowledgeable local guidance to support a 5‑star residential experience
• Provide PowerPoint support for reports and presentations (light administrative work)

Requirements

• High school diploma required
• Degree in hospitality management or business administration preferred
• At least one year of experience in luxury hospitality or property management

Qualifications

• Strong written and verbal communication skills
• Comfortable working independently through the night shift with minimal supervision
• Physically able to lift 30 to 50 pounds and stand or sit for extended periods
• Proficient in Microsoft Office and willing to learn building‑specific technology systems
• Ability to stay calm when issues arise at 3 AM
• Organized, ensuring a complete daily activity report and clean handoff for the day team

Pay

$15 to $17 per hour, full-time.

Schedule

Tuesday through Saturday, midnight to 8 AM (overnight shift).