Concierge

About the role

O’Two Hotels is seeking a knowledgeable and guest-obsessed Concierge to enhance the Cape Town experiences for guests staying at Terra by O’Two and Mar by O’Two.

Responsibilities

• Welcome and assist guests with local recommendations, restaurant bookings, transport, tours and special requests.
• Build personalised itineraries and experiences aligned to guest preferences and stay purpose.
• Cookage luggage, transport, airport transfers, parking, deliveries and guest movements.
• Maintain strong relationships with trusted local partners, guides, restaurants and experience providers.
• Support VIP arrivals, special occasions, in-room amenities and guest recognition moments.
• Communicate guest preferences and arrangements clearly to Front Office, Reservations, F&B, Spa and Housekeeping.
• Record and follow up on guest requests using Protel and internal handover tools.
• Protect guest privacy, safety and service confidence at all times.

Requirements

• Minimum 2 years’ concierge, guest relations or luxury front-of-house experience.
• Currently holds a similar role within a 4-star or 5-star luxury hotel environment.
• Protel PMS experience is essential.
• Strong Cape Town destination knowledge and guest itinerary planning ability.
• Excellent English communication, grooming and professional presence.
• Eligible to work in South Africa.

Preferred Experience

• Experience in an international or internationally branded hotel environment.
• Les Clefs d’Or exposure, luxury travel networks or additional languages.

Key Competencies & Skills

• Curious, connected and generous with local knowledge.
• Excellent follow-through and calm problem solving.
• Able to make complex requests feel effortless.
• Discreet, polished and highly service-minded.
• Strong relationship-builder with trusted suppliers and guests.

What We Offer

• The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two.
• A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter.
• Exposure to hotel pre-opening activity, operational growth and cross-department collaboration.
• Ongoing learning, development and career growth.
• A culture built around our team promise: Transform. Grow. Thrive with Pride.

Pay

N/A

Schedule

N/A

Benefits

N/A

Application Instructions

If you are interested, submit your CV and a brief cover letter outlining your relevant experience and availability. If you are passionate about maintaining impeccable standards and leading a dedicated team behind the scenes, this is your opportunity to play a vital role in a high-quality hospitality operation. If you do not hear from us within the next two weeks, due to the high volume of applications we receive, we thank you for your interest and kindly ask that you consider your application unsuccessful.

Contact Information

O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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