Concierge

The Post Oak Hotel is seeking a Concierge to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

Responsibilities

• Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc.
• Maintain an immaculately clean and luxurious work environment.
• Resolve the guest’s issues in a pleasant, empowered and prompt manner.
• Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations.
• Work to build insightful guest profiles and promotes special hotel programs.
• Be knowledgeable about The Post Oak and its services.
• Demonstrate an extensive knowledge of Houston and the surrounding areas.
• Provide the most consistent and professional level of service to achieve and maintain the Forbes 5 Star Rating.

Requirements

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• Minimum 5 years of concierge experience preferred, Les Clefs d’Or USA Membership preferred.
• Hospitality or related field degree or certification preferred.
• Possess excellent computer skills in a Windows environment including proficiency with word processing software. Experience with Property Management Software is preferable.
• Previous Hotel Experience, Luxury Or Forbes Experience Preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.
• Complimentary parking and colleague meal.

Pay

Posted Salary Range USD $16.00 - USD $16.00 /Hr. Tipped Position.