Concierge

Schedule

Wednesday, Thursday and Saturday 7am - 3pm. Some evening shifts may be required (Monday through Friday from 4:00 pm to 12:00 am).

Responsibilities

• Anticipate the needs of residents and execute all requests in a timely fashion.
• Create a luxury environment and execute five-star service exceeding expectations in customer service.
• Greet guests in a friendly and courteous manner.
• Assist front office manager with training new team members.
• Ensure customer needs are met: provide directions, suggest and make reservations for restaurants, including travel.
• Arrange for special requests for residents, such as airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and other services.
• Coordinate special events or special projects as assigned.
• Provide information on the geographical area, suggest sight-seeing locations, and arrange tours.
• Conduct all concierge services for the association as an ambassador with integrity and professionalism.
• Respect all residents’ privacy, information, perspective, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate residents' and guests' concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items and keep a log of them.
• Maintain a log for all incoming and outgoing packages, call residents, and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets, and hours of operation to answer questions intelligently and direct members.
• Monitor fire alarm panel.
• Deliver packages to residents.
• Maintain communication with security personnel.

Competencies

• Communication Proficiency.
• Customer/Client Focus.
• Discretion.
• Initiative.
• Leadership.
• Team member leads by example, consistently conveying a positive attitude, passion, excellent grooming standards, and pride in work.
• Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Supervisory Responsibility

This position has no direct supervisory responsibilities but serves as a coach and mentor for other positions in the department.

Work Environment

This job operates in a luxury, high-end community that may be a high-rise building or homeowner association. The position may require assisting guests in various outdoor weather conditions throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk and hear.
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move items up to 30 pounds and occasionally lift or move items over 30 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

• High School Diploma (AA or BA strongly preferred).
• Minimum 2 years of experience working in the hospitality industry in a similar role.
• Knowledgeable with computer software programs commonly used in the industry.
• Excellent communication skills, both verbal and written, to convey information and ideas clearly.
• Creative and enjoys creating a luxury lifestyle that is fun and safe for residents.

Position Supervision

Employee reports to the Property Manager of the community.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.