Concierge

About the role

The Concierge serves to welcome VIP clients to the VIP lounge by providing attentive, excellent service that creates a memorable and premium experience. This role proactively anticipates guest needs, handles requests and maintains the highest standards of hospitality.

Responsibilities

• Greet and attend to VIP clients with professionalism, warmth, and discretion
• Provide comprehensive concierge services and arrangements as per client request
• Anticipate client preferences and proactively deliver solutions to elevate the overall experience
• Handle client inquiries, requests, and complaints promptly and effectively; escalate complex issues to the Lounge Manager to ensure seamless operational resolution
• Support the Lounge Manager in maintaining high standards of lounge presentation, cleanliness, and service
• Assist with guest registration, seating, and overall lounge flow management
• Monitor inventory of amenities and refreshments and report shortages to the Lounge Manager
• Coordinate with internal teams to fulfill client needs
• Perform other tasks as assigned by management

Skills and Experience

• Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field preferred
• At least 1–2 years’ experience in VIP service or customer service roles
• Experience serving high-net-worth clients is an advantage
• Strong knowledge of local and international luxury service standards
• Good communication skills in spoken and written English and Khmer (additional languages preferred)
• Ability to handle multiple requests efficiently