Concierge

Location: Delray Beach, FL 33483

About the role

This position serves residents by providing information and services. A self-motivated, outgoing, detail-oriented, and customer-focused individual with excellent interpersonal, communication, and organizational skills is needed to deliver the personal service expected by residents.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminds residents of schedules; provides support and assistance; runs errands; personalizes services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, and developing itineraries.
• Organizes social events and event planning, and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or equivalency preferred.
• Completion of college-level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Proficiency with Word, Excel spreadsheets, and email.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Benefits

• Full comprehensive benefits including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) to assist in objectively evaluating candidate qualifications based on specific job-related characteristics, including skills, experience, and competencies relevant to the position. Candidates who require an alternative selection process or reasonable accommodation may request it by contacting national_recruiting@fsresidential.com.

Candidates residing in New York City subject to NYC Local Law 144 may request information about the AEDT, including data collected, sources, and retention policies, by contacting national_recruiting@fsresidential.com. Responses will be provided within 30 days in accordance with Local Law 144.