Concierge

About the role

As a Concierge Associate, you’ll be responsible for providing exceptional customer service, meeting and greeting residents, and managing access control and emergency response procedures. You’ll assist with general concierge services, perform administrative tasks, and help maintain a safe and secure environment throughout the building.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
• Assists with general concierge services and performs administrative clerical work, including Word and Excel document tasks.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows up on all complaints/issues, escalating to supervisor if necessary.
• Provides general concierge services as well as administrative clerical work when needed.
• Helps maintain a safe and secure environment throughout the building/property(s).
• Completes all required forms accurately.
• May be assigned other duties by supervisor.

Requirements

• Valid Driver’s License required.
• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
• Command of information system hardware/software is preferred.
• Good written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to lift 30–50 lbs.
• Requires standing, sitting for long periods of time, walking, and occasional climbing.
• Must be able to handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms.
• Must be able to work at a personal computer and talk on the phone for extended periods of time.
• Must have the ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Physical Requirements

• Ability to quickly and easily navigate the property/building as required to meet job functions.
• Ability to lift 30–50 lbs.
• Requires standing, sitting for long periods of time, walking, and occasional climbing.
• Must be able to handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms.
• Must be able to work at a personal computer and talk on the phone for extended periods of time.
• Must have the ability to detect auditory and/or visual emergency alarms.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust.

Benefits

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Pay

$17.00 per hour