Concierge

Facility: Live Oak Healthcare and Rehabilitation • Location: Live Oak, Florida

About the role

Make a Difference Every Day – Join Our Team as a Concierge Live Oak Healthcare and Rehabilitation is seeking a compassionate, detail-oriented Concierge to support a warm and welcoming experience for our Residents and their families. This position is essential to enhancing the quality of care through thoughtful coordination, timely support, and exceptional service.

Why Join Live Oak? Be part of a compassionate team dedicated to creating a positive and supportive environment for our Residents. Your attention to detail and caring nature can make all the difference.

Responsibilities

• Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.
• Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.
• Create and deliver personalized welcome baskets for new Residents.
• Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.
• Provide emotional support to Residents and families by listening and offering encouragement.
• Answer call bells and assist or notify staff promptly to ensure needs are met.
• Address Resident concerns using the Grievance Process and ensure timely follow-up.
• Foster positive relationships with Residents, families, and staff.
• Attend in-services, Resident Council meetings, and staff meetings as needed.
• Assist with facility tours and room changes, especially during off-hours.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharges.
• Email daily progress updates to administrative staff.
• Coordinate with laundry for retrieval of belongings for returning Residents.
• Prepare and distribute discharge gift bags, including ordering needed items.
• Oversee and schedule Resident smoking sessions.
• Perform other duties as assigned by the Administrator.

Qualifications

• Minimum 2 years of experience in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills.
• A warm, empathetic, and service-oriented personality.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Benefits

• 401(k) Retirement Plan
• Generous Paid Time Off
• Comprehensive Medical and Dental Insurance
• Team-Oriented and Supportive Environment
• Employee Recognition Programs
• Exciting Company Perks

Pay

$18 – $23 per hour, based on experience

Schedule

Full-Time | 11:00 AM – 7:00 PM