Concierge

About the role

Proactively assists residents, families, visitors, and team members with questions or problems to create a positive experience. Greets all visitors and answers incoming calls in a professional and respectful manner.

Responsibilities

• Monitors entry area for visitors and guests, greets, and directs as necessary.
• Answers incoming telephone calls and resident calls, forwards and takes messages.
• Receives and sends packages for residents.
• Assists residents with mailing letters and packages.
• Manages the lobby, ensuring it is clean, neat, and inviting.
• Assists the Director of Resident Engagement and others in promoting programming with residents in the lobby.
• Manages the inquiry process for sales and marketing, connecting callers or visiting customers to the appropriate team member.
• Responds to inquiries and conducts tours when the Director of Sales and Marketing, Executive Director, or other directors are unavailable.
• Facilitates experiences and tours of the community as needed.
• Supports the marketing standards of the community and assists with the Lead Management Program.
• Assembles marketing packets as needed.
• Assists in processing new resident documentation and maintaining resident files while ensuring confidentiality.
• Promotes and encourages residents to participate in programming.
• Follows and communicates company policies and procedures.
• Performs other duties as assigned.