Concierge

Job Type: Part-time

About the role

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

• Education: High School Diploma or equivalent.
• Experience: At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Skills and Competencies: Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Skills and Competencies: Patience and willingness to assist our residents, visitors, and team members.
• Skills and Competencies: Friendly, assertive, professional, outgoing, multitasked, and organized.
• Skills and Competencies: Excellent communication skills.
• Skills and Competencies: Availability to work flexible shifts, including weekends and holidays.
• Skills and Competencies: Ability to maintain confidentiality and adhere to ethical standards.

Benefits

• Competitive wages
• Early access to paycheck (pay on demand)
• Health, Dental, Vision, and Life Insurance
• Paid Vacation, Holidays, and Sick Leave
• 401K with company match
• Free meals at work
• Employee Assistance Program
• Generous Employee Referral Program and more