Concierge

About the Role

The Concierge provides customer service and reception to residents and families, primarily focused in the front lobby area, in accordance with all laws, regulations, and Century Park standards. Reports to the Business Office Manager.

Qualifications

• High school diploma or equivalent
• Proficient with Microsoft Office (Word and Excel)
• Demonstrated proficiency with office machines (e.g., fax, copier/scanner)
• Enjoys serving seniors
• Excellent customer service and hospitality skills
• Good telephone etiquette
• Trustworthiness and dependability
• Ability to work efficiently and effectively with little to no supervision
• Effective communication skills
• Ability to work efficiently with frequent interruptions
• Ability to multitask
• Ability to meet deadlines
• Cheerful and positive demeanor
• Responsiveness to resident requests
• Integrity and professionalism by adhering to Century Park’s Code of Ethics

Responsibilities

Greeter Duties

• Demonstrates excellent customer service, including telephone etiquette skills
• Serves as the community's first greeter to all guests, visitors, residents, and families entering the front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to the appropriate manager
• Screens visitors entering the community
• Assists with keeping the front lobby and workrooms neat, clean, and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps the front lobby entrance flowing and welcoming
• Keeps the bell cart clean and polishes it weekly

Administrative Duties

• Provides accurate, reliable clerical support (e.g., typing, filing, photocopies, fax, data entry)
• Receives, sorts, and distributes mail
• Delivers packages to the appropriate person/department following community policy
• Makes accurate, timely entries into the Events Log
• Maintains lists (e.g., resident directory, door check sheets, associate phone list, call-in sheets)
• Enters resident maintenance requests in the TELs system
• Maintains guest room reservations, charges, and payments accurately while keeping Housekeeping informed
• Oversees resident check-in system (e.g., educates new residents, invites participation, maintains weekly list for security)

Sales / Marketing Support

• Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
• Communicates with the sales team and backup sales team so inquiry calls are handled timely
• Assists with the Electronic Health Record (EHR) system as requested

About Us

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership, and personal ethics are not only valued but expected. Our “people come first” approach ensures that excellence, respect, and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning, and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations on behalf of their residents.