Concierge

Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington, D.C. Founded in 1964, the company has over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing.

About the role

We are looking for a motivated, experienced, hands-on Concierge who will maintain a secure environment for residents, ensuring that all residents and visitors are properly greeted and screened, supervise and direct the Page, and provide residents with personal services in an efficient, responsive, and professional manner.

Responsibilities

• Maintain complete knowledge of rules, regulations, and policies
• Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate
• Announce all guests to units
• Become knowledgeable with building service providers (e.g., limousines, taxis, cleaners, pet services, food delivery)
• Ensure the front lobby is always well maintained: weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately; proper lighting, panel, and desk polished
• Receive calls from residents for personal services and coordinate with the Page
• Ensure all requests are met in a timely manner
• Supervise the activities of Page staff assigned to a daily shift; check for proper uniform and attendance
• Ensure all services are provided in a friendly, courteous, professional manner
• Ensure the front desk is always covered
• Accept deliveries in accordance with approved policy (mail, dry cleaning) and maintain associated logs
• Receive calls from residents for maintenance or service and forward to the appropriate person during routine business hours; for after-hour requests, assess if the issue can wait until the next business day and log work order on Building Link; if appropriate, notify maintenance on call
• Maintain strict adherence to key control policy, requiring all visitors needing a key to be authorized to enter the unit; log all key requests
• Ensure all contractors entering the front lobby are properly badged; observe policy that tools are not allowed through the front door
• Enforce building rules and regulations as provided by the Board of Managers
• Ensure all contractors have security badges before entering the building
• Carefully monitor all security and life safety systems and report problems to building security and the General Manager
• Welcome new residents and assist with coordinating delivery of newspapers, cable TV, Peapod delivery, laundry services, etc.
• Provide information about local activities and events throughout the city
• Introduce new services and opportunities that may be of interest to owners and residents
• Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolution
• Complete incident reports as needed
• Perform duties as requested by Head Concierge and/or Property Manager
• Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like
• Ensure personal appearance is always immaculate; uniform clean, crisp, and shoes polished

Requirements

• Possess a wealth of knowledge about the area in which the property is located (restaurants, transportation, events, etc.)
• Demonstrated experience in service and hospitality
• Excellent communication skills
• Take pride in appearance, service role, and commitment to service excellence
• Outstanding communication skills — from professional writing to eloquence of speech and body language
• Proven history of reliability to a set work schedule
• Extremely engaging and attentive personality suited to a team of highly motivated hospitality professionals

Details

Job Location: The Concierge will be stationed at the front desk standing to greet residents and visitors as they arrive.

Reports to: Head Concierge

Benefits

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program