Concierge

About the role

A Concierge is a customer service employee who works in a hotel, shopping mall, or corporate office setting. They are the visible point person for the business and are available to guests and customers at all times. The Concierge needs strong familiarity with the surrounding area to provide directions, including knowledge of bus, train, and subway schedules. They also perform services such as receiving packages for guests or arranging dry‑cleaning pickup and drop‑off.

Responsibilities

• Welcomes guests and new customers to the facility.
• Performs various administrative and managerial tasks in support of the facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Requirements

• Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Professional communication skills (phone, interpersonal, written, verbal).
• Professional customer service skills.
• Self‑motivated, proactive, detail‑oriented, and a team player.
• Time management and time‑critical prioritization skills.

Schedule

Front Desk Floater position. Available shifts:

• Thursday: 4:00 PM – 12:00 AM
• Friday: 4:00 PM – 12:00 AM
• Saturday overnight into Sunday
• Sunday overnight into Monday

Education and Experience

• High school diploma or GED required.
• 0–3 years of directly related or closely related experience.