Concessions Tech Support

Job Summary

Ensures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high-impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi-sport stadiums and concert venues.

Responsibilities

• Supporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward.
• Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy.
• Storage and organization of devices and coordinating cords/accessories.
• Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.
• Supporting mobile ordering workflows, including devices communicating across the network to printers.
• Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation).
• Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.
• During events, respond to register/device issues and troubleshoot.
• In addition to the technical responsibilities, this role is proactive and forward-thinking during live events. Able to troubleshoot quickly in high-pressure situations. Highly organized with equipment and issue tracking. Comfortable communicating with concessions staff and escalating issues when needed.

Minimum Qualifications

• One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Priorities

• Extensive customer service experience is a must.
• Ability to effectively communicate with staff.
• Experience managing fast-paced operations.
• Able to work with in a team environment.

Special Instructions

Requisition Number: PRN17169N
Full Time or Part Time? Part Time
Work Schedule Summary: Set days during the week based on current event schedule plus events.
Department: 00842 - Rice-Eccles Stadium
Location: Campus
Pay Rate Range: $16.00/h
Close Date: 10/1/2026
Open Until Filled
To apply, visit