Concessions Manager - Raymond James Stadium

About the role

The Concessions Manager oversees the on-site operations of Local Eats concessions team within Raymond James Stadium. This role focuses on event execution, staff leadership, and guest service.

Responsibilities

• Lead, supervise, and coach part-time team members and volunteers during event operations, promoting exceptional guest service and safety.
• Ensure efficient stand setup and execution on event days, including cleanliness, proper product levels, and functioning equipment.
• Maintain accurate inventory control by monitoring product usage, conducting regular stand audits, and minimizing waste or shortages.
• Analyze sales data and product performance to drive informed decisions around menu offerings, staffing, and inventory needs.
• Collaborate with leadership on planning for upcoming events, including product ordering, stand assignments, staffing schedules, and logistical needs.
• Handle guest inquiries and resolve complaints in a professional, timely manner.
• Ensure compliance with all health, safety, and alcohol service regulations.
• Prepare and maintain operational documentation and reports as needed.
• Participate in stadium-wide safety initiatives and ensure incidents are reported through the company’s risk management system.

Requirements

• A bachelor’s degree with a minimum of 2 years’ experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrated leadership in managing team members and major projects or initiatives.
• Guest service oriented with the ability to communicate with team members, vendors, client representatives and guests in a positive and professional manner.
• Flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• Ability to work in a team environment and foster team collaboration.
• Proficiency in Microsoft Office, Point of Sale Software and inventory management systems.
• Sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Ability to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs, and elevators.
• Available for all Tampa Bay Buccaneers and USF games as well as all major stadium events.

Qualifications & Experience

• The ideal candidate will have a bachelor’s degree with a minimum of 2 years’ experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

Skills & Abilities

• The ideal candidate will have a bachelor’s degree with a minimum of 2 years’ experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership in managing team members and major projects or initiatives.
• Guest service oriented with the ability to communicate with team members, vendors, client representatives and guests in a positive and professional manner.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment and foster team collaboration.
• Proficiency in Microsoft Office, Point of Sale Software and inventory management systems.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.