Concessions Manager

About the role

To serve the Mission, Vision and Values of REH, Inc. by leading the concession area of operations including lobby bars and food service to maintain high customer service standards and meet budget goals. This position is responsible for procurement, inventory control, sales initiatives and supervision of concession personnel at Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound.

Responsibilities

• Develop and collaborate with team in the creation of new concession offerings to enhance the dining experience for guests, including consideration of emerging trends and tastes.
• Supervise the concession and bar staff including hiring, training, scheduling, development and direction to maintain and exceed service standards and goals.
• Manage inventory including placement of weekly product orders, verifying deliveries, ensuring operational controls and reconciling purchase orders and monthly inventory counts.
• Manage vendor relations with multiple suppliers of alcohol, wine, soft drinks, dry goods and concessions food including sponsorship partners.
• Ensure clear communication within the concessions team and with other F&B team members to support the overall customer experience.
• Stock bars and concessions with product according to par levels.
• Review stands sheets for accuracy.
• Manage all concession labor aspects including forecasting, tip allocations, cash handling procedures and timecard approvals.
• Reconcile sales with receipts and inventory at each point of sale at shift end.
• Cook up to 50 lbs.
• Bend, stoop, kneel, and stand for periods of time.
• Drive.
• Work weekends, evenings, long and irregular hours, including holidays.
• Other duties as assigned.

Qualifications

• Education: Two-year college degree or equivalent education and experience in the field.
• ServSafe Certified or willing to complete and pass the necessary exam to become certified.
• Experiences: Three years’ experience in hospitality industry preferred. Two years’ supervisory experience with demonstrated leadership skills. Stadium, arena, and/or Amphitheatre experience preferred.
• Demonstrated Skills or Knowledge: Knowledge of procurement and cost management. Demonstrated success in staffing and performance management. Ability to create and implement operational plans. Knowledge of health regulations, OSHA compliance, tax regulation, alcohol licensing and liability, and other legal requirements within the food service industry. Proficient in Outlook, Excel and Word. Demonstrated commitment to the principles of teamwork and shared responsibility. Ability to multi-task and meet simultaneous deadlines. Ability to plan, organize, and coordinate people, tasks and projects for efficiency. Ability to relate to a diverse group of people. Ability to communicate effectively and persuasively both orally and in writing. Ability to operate basic office equipment such as copier, fax machine, telephone, computer and printers. Basic knowledge of ADA, safety regulations and fire codes as it relates to delivery of services.