Concessions Lead Supervisor

Pay Range: $23.00 per hour

About the role

Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now operates as a leading presence in the Food, Beverage, and Retail industry across 200+ Entertainment, Sports, and Restaurant venues nationwide.

Responsibilities

• Oversee the operation of multiple concession stands and food service locations during events.
• Provide leadership, guidance, and support to Concessions Supervisors and Stand Leads.
• Monitor guest service standards and respond to operational or guest concerns as needed.
• Ensure proper staffing levels, labor deployment, and break management across assigned locations.
• Conduct pre-event meetings and communicate event-specific expectations, goals, and operational updates.
• Monitor food quality, presentation, and service speed to ensure an exceptional guest experience.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Assist with inventory management, product distribution, and operational readiness before and during events.
• Monitor cash handling procedures, POS operations, and financial controls.
• Support hiring, training, onboarding, and performance coaching of concession team members.
• Complete operational reports, sales tracking, and post-event summaries.
• Collaborate with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
• Identify opportunities to improve efficiency, guest satisfaction, and team performance.
• Assist management with special projects and operational initiatives.

Benefits

• Instapay (early access to your wages) and high-interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program