Concessions Attd, PT

About the role

Under the direction of the theatre management team, the Concessions Attendant provides support in the theatre and ensures a very high level of guest satisfaction and cleanliness of the theatre. Tasks are handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Responsibilities

• Greet each guest, identify the guest’s request, complete loyalty transactions, and thank the guest
• Sell food and beverage items at the concession stand
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling
• Operate point-of-sale terminals and make accurate change
• Prepare food and beverage orders while following company food safety policies and those of local regulatory agencies
• Fill online concession orders and prepare for pickup
• Perform daily concession maintenance duties, including daily stocking
• Follow instructions on safe use of all chemicals/cleaning materials
• Clean and sanitize the concession stand and beverage areas for guests and associates
• Monitor and communicate social distancing guidelines
• Ensure guest service is friendly, helpful, and fast
• Answer questions from guests and resolve any concerns
• Uphold Marcus’ high standards and execute company-wide programs
• Assist with other functions as instructed by the General Manager or a member of the management team

Requirements

• Strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
• Flexible and accessible work schedule that includes late evenings, weekends, and holidays as dictated by business needs
• Ability to work in a high-volume, fast-paced, team environment
• Passion for delivering unparalleled hospitality and high-quality food & service
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

• Frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• Required to stand and/or walk
• Occasionally lift and/or move up to 35 lbs
• Specific vision abilities include close vision and the ability to adjust focus
• Wearing a face mask is required during scheduled working hours
• Noise level is usually moderate to high with an occasional loud environment