Concessions Attd, PT

Broad Description of Duties

Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Essential Functions/Job Duties

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;
• Sell food and beverage items at the concession stand;
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;
• Operate point-of-sale terminals and make accurate change;
• Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies;
• Fill online concession orders and prepare for pickup;
• Perform daily concession maintenance duties, including daily stocking;
• Follow instructions on safe use of all chemicals/cleaning materials;
• Clean and sanitize the concession stand and beverage areas for guests and associates;
• Monitor and communicate social distancing guidelines;
• Make certain guest service is friendly, helpful and fast;
• Answer questions from guests and resolve any concerns;
• Uphold Marcus' high standards and execute company-wide programs;
• Assist with other functions as instructed by the General Manager or a member of the management team

Job Requirements

• Possess strong interpersonal, verbal, and written communication skills;
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;
• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
• The ability to work in a high-volume, fast-paced, team environment;
• Have a passion for delivering unparalleled hospitality and high quality food & service;
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
• The employee is required to stand, and/or walk.
• The employee must occasionally lift and/or move up to 35 lbs.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• The noise level is usually moderate to high with an occasional loud environment.
• Wearing a face mask is required during scheduled working hours.

Education Required

No minimum education required

Company Information

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.