Concessions Attd, PT

Responsibilities

Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
• Sell food and beverage items at the concession stand
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
• Operate point-of-sale terminals and make accurate change
• Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies
• Fill online concession orders and prepare for pickup
• Perform daily concession maintenance duties, including daily stocking
• Follow instructions on safe use of all chemicals/cleaning materials
• Clean and sanitize the concession stand and beverage areas for guests and associates
• Monitor and communicate social distancing guidelines
• Make certain guest service is friendly, helpful and fast
• Answer questions from guests and resolve any concerns
• Uphold Marcus' high standards and execute company-wide programs
• Assist with other functions as instructed by the General Manager or a member of the management team

Skills

• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry

Requirements

• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs