Computer User Support Specialist – Junior (Day Shift, Tue - Sat, 7:00 AM - 3:30 PM

About the Role

At The One 23 Group, we are committed to setting the benchmark for excellence in government services. We support clients in the Department of War, Intelligence Community, and Federal Civilian sectors with advanced capabilities, fostering a people-first culture grounded in ethical principles. We leverage innovative technologies and process improvements to drive transformative outcomes. Our expertise spans Enterprise IT, Mission IT, and Cyber, with a global footprint emphasizing people and culture as the core of our leadership and financial management strategies.

Responsibilities

• Provide Service Desk support (Tier 1)
• Answer all calls routed or transferred to their respective calling queue
• Support over 14,000 users and approximately 6,000 devices, including computers, laptops, wireless devices, PC workstations, printers, and other IT peripherals
• Utilize automated enterprise services call tree and the Ticket application service management suite
• Provide full-service support for Government-owned desktop equipment and software, including mobile devices, multi-media, and collaboration services

Requirements

• Minimum Public Trust clearance
• Associate's degree or HS/GED + experience preferred in a Windows Computing Environment
• Baseline Certification (At Least One Required):
  • A+
  • CCNP Security
  • CCSP
  • Cloud+
  • CND
  • GFA
  • CTG
  • GICSP
  • GSEC
  • Network+
  • Security+
  • SecurityX / CASP+
  • SSCP
• Computing Environment Certification/Training In At Least 1 Area (required):
  • Microsoft: Windows 11
  • Managing Modern Desktops
  • M365 Fundamentals Training (not Certification)
• Must complete an ITIL Course (ITIL v4 recommended and will be provided on site)

Qualifications

• Knowledge/Experience Must Include:
  • Customer Service/Support
  • Windows/MacOS/Linux/Unix/Chrome/Android
  • Networked Printers/Multi-Function Devices
  • Mobile Device Support
  • Defense Enterprise Provisioning Online (DEPO)
  • Active Directory
  • DHCP
  • DNS
  • Microsoft Office Suite including SharePoint
  • Touch Labor | Break/Fix
  • Remote Troubleshooting
  • Hardware/Software Troubleshooting
  • Information Technology Infrastructure Library (ITIL)
  • Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
  • Excellent Oral/Written Communication

Additional Information: On-site at Fort Lee, VA. DAY SHIFT: Tuesday - Saturday, 7:00 AM - 3:30 PM.