Computer Technician

Troubleshooting and Repair

Troubleshoots and repairs microcomputer hardware and peripherals.

Plans, designs and installs new endpoint devices and software systems.

Administers and maintains software deployment systems and creates images and installation packages.

Service and Support

Reviews and resolves service tickets for campus-related requests.

Responds to technical dispatch requests escalated from the service desk.

Inventory Management

Maintains an inventory of campus technology equipment, supplies, parts and stock.

Maintains an inventory of software and licensing.

Vendor Collaboration

Works with third-party vendors to resolve technical problems when necessary.

Network and Audio/Visual Support

Troubleshoots network related issues and audio/visual systems.

Supports and assists with technical infrastructure systems, such as electronic door access, security cameras and UPS devices.

Travel and Flexibility

Occasionally travels throughout the service area to other campuses.

Qualifications

• High School Diploma
• Three (3) years of relevant experience, including at least one (1) year in technical support.
• Associate’s degree preferred
• Five (5) years of experience in installation, maintenance and repair of computer hardware, software and network equipment
• CompTIA A+ certification preferred
• Experience with Microsoft Endpoint Manager, JAMF and Quest Kace SMA/SDA preferred

Skills and Abilities

• Demonstrated knowledge of microcomputers and software applications, such as Windows 10/11, macOS and Microsoft 365.
• Ability to read diagrams, schematics and technical manuals for repair and diagnostic information.
• Ability to effectively communicate with contractors, faculty, staff and peers.
• Ability to frequently walk, stand, stoop, crawl, climb, bend, kneel, work on elevated surfaces, work in small/confined spaces, work overhead and be in awkward positions for extended period of time.
• Ability to regularly push, pull, lift, move and carry 30 to 50 pounds.
• Ability to work occasional nights and weekends as needed to support campus events and/or respond to maintenance and weather emergencies.

Pay and Schedule

Rate of Pay: $45,727.50 to $54,873.00 annually, depending on experience.

Special Instructions

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire.

Applicants may be subject to a background check.