Computer Technician
Roles And Responsibilities
- Provide exceptional customer service when responding to IS Service Center requests via phone and email
- Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
- Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
- Offer timely technical support and teach users how to utilize computers and phones
- Perform hardware, software, and telephone installations, including upgrades as necessary
- Maintain regular scheduled maintenance and update information when switching hardware
- Maintain accurate inventory information
- Develop computer-related training content and lead training
Qualifications
Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular)
Strong interpersonal and communication skills
Demonstrates ease of presenting materials
Pioneering problem-solving with a team-oriented mindset
About Musco
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Company Culture
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind, which includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!
Partnerships
We are supporters of recreational organizations and help ensure safer and more enjoyable playing experiences worldwide. Learn more about our partnerships.
Stay Connected
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