Computer Systems Tech II

About the role

The IT Technician is responsible for providing technical support across the organization, ensuring the stable operation of computer systems, networks, and related technologies. This role involves troubleshooting hardware and software issues, assisting end users, maintaining IT equipment, and supporting routine technology operations.

We do not sponsor applicants for work visas for this position.

Responsibilities

• Provide Tier 1–2 support for end users via helpdesk tickets, email, chat, phone, and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Perform routine maintenance on operating systems, applications, and infrastructure.
• Support patching, updates, and system upgrades.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Guide employees through problem-solving steps and technology best practices.
• Assist in onboarding new users: setting up accounts, devices, and access rights.
• Maintain accurate inventory of IT hardware, software, and licenses.
• Support equipment lifecycle management including provisioning and decommissioning.
• Follow IT security policies and procedures, including password and access controls.
• Assist in monitoring security alerts or suspicious activity.
• Ensure compliance with organizational standards and industry best practices.
• Create and maintain technical documentation, knowledge base articles, and support logs.
• Track support requests using the IT ticketing system.

Requirements

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 1 – 2 years of IT support or helpdesk experience.
• Strong understanding of Windows and/or macOS environments.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Office 365 or Microsoft 365 tools.
• Excellent troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Industry certifications (CompTIA A+, Network+, Security+, Microsoft, or similar).
• Experience supporting cloud-based services (Azure AD, Intune, etc.).
• Knowledge of service management frameworks (ITIL).

About the company

From people to products, Marvin is committed to creating better ways of living. As a family-owned and -led window and door company, Marvin offers a community full of opportunities. For over a century, Marvin has been at the forefront of designing, building, and engineering premium, award-winning products. The company has been named a Top Large Employer by Forbes Magazine in 2024 and 2025. With operations in 19 cities across North America, Marvin manufactures quality products, including Infinity Replacement Windows and Doors and TruStile Doors. Marvin values safety, wellbeing, and a culture where everyone’s contribution is recognized.

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy and healthy.
• Better Living Day! (a paid day off to go have fun).
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success.
• Giving at Marvin – participate in organized volunteer opportunities.
• Brighter Days Fund – financial support from colleagues and the Marvin family during personal hardships.
• Health insurance from day one.
• Paid holidays and paid parental leave.
• 401(k) retirement savings match.

Pay

$24.05 - $28.06 / hourly