Computer Systems Analyst Level I
Radial Solutions Inc. (RSi) is a Service-Disabled Veteran Owned Small Business (SDVOSB) located in Huntsville, AL. At RSi, we understand that people are the most important aspect of our business! As a service provider to the government, we aim to hire the right people for each role. We provide professional development opportunities to support continued professional growth and strive to foster an inclusive, welcoming, and respectful environment for every team member.
About the role
We are looking to fill a Computer Systems Analyst I position to support our Army customer on the Ft. Moore Aviation and Maintenance Logistics contract for the Army Ranger School in Ft. Benning, GA. The Computer Systems Analyst I provides technical support to end-users, troubleshoots hardware and software issues, and assists with the installation and maintenance of computer systems.
Responsibilities
- Provide technical support to end-users by phone, email, and in person
- Troubleshoot hardware and software issues, including those related to the ACN aircraft notebook software
- Assist with the installation and maintenance of computer systems, peripherals, and software
- Assist with network configuration and troubleshooting
- Document technical problems and solutions
- Update user manuals and knowledge bases
- Assist the Information Systems Security Officer (ISSO) with information security tasks, following established policies and procedures
Requirements
- Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 1-2 years of experience in a technical support role
- IAT Level I Baseline Certification
- Ability to lift up to 25 lbs
- Ability to sit or stand for extended periods of time
- This position is subject to a pre-employment background check, drug and alcohol testing, pre-employment physical, and requires the ability to pass Fort Benning Base Access background screening requirements
Skills
- Customer service
- Communication
- Computer skills
- Technical skills
Preferred Qualifications
- Experience in a DoD IT environment
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Proficient in the use of computers and common software applications
- Ability to work independently and as part of a team
- Meticulous attention to detail, as this position involves some information security responsibilities
- Working knowledge of US Army Aviation or DoD operations
Work Environment
- Office area in an aircraft hangar
- Physical environment may include exposure to heights, stairs, and other conditions typical of an aircraft hangar