Computer Support Tech II - Senior Technology Analyst
Case Farms, Inc. · Morganton, NC · 4 wk ago
On-siteInformation TechnologyFull-time
Responsibilities And Tasks
- Maintain & support MS Window desktop computing environment(s) configuration, installation, deployment & maintenance
- Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, etc.
- Aid users with adding printers, software, peripheral hardware, etc. as necessary
- Monitor and ensure all users comply with Case Farms IT Security policies
- Network Support
- Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s)
- (i.e. Fortinet routers, switches, access points, patch panels, racks, etc.)
- Troubleshoot, recommend, & correct networking issues as they may arise
- Network data backups and general server administration
- Infrastructure Support
- Exacq Video system(s)
- S2 Access Control
- Fortinet phone system
- Limited MS Email administration
- Limited Nutanix (compute / storage) administration
- Limited Cohesity backup administration
- Mobile Devices / Video Systems / Other
- Aid w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective location
- Aid w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective location
- Aid w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, etc. cameras & Exacq video software systems currently deployed) at respective location
- Aid w/ configuration, installation, triage, & support of other shop floor IoT systems (i.e. Frick, Marel, Meyn, MARS, JBT, CFS, etc. currently deployed) at respective location
- Degree in Computer and/or Information Systems and/or related & 5 years working experience or equivalent combination of both
- Experience supporting desktop computing environment(s) & hardware configuration
- Experience supporting Microsoft Windows server & desktop OS
- Experience supporting Microsoft Office products
- Experience with TCP/IP networking
- Adequate organizational, time management, & communication skills
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, if applicable
- Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces
- May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity
- May handle products from 25 degrees to 50 degrees Fahrenheit
- May be exposed to noise ranges of 50 db. to 110 db
- You must wear and use protective and safety equipment required for the job as directed by the Company
- Able to stand for several hours
- Work may include lifting (up to 50 lbs.), reaching, bending, pushing boxes on conveyor assembly
- This employer is required to notify all applicants of their rights pursuant to federal employment laws
- For further information, please review the Know Your Rights notice from the Department of Labor