Computer Support Analyst / Information Technologist I

What You’ll Do

• Serve as the primary point of contact for first-level technology support, responding to and resolving hardware, software, system, and user-access issues.
• Analyze user needs, diagnose technical problems, and develop effective solutions that support business operations and service delivery.
• Troubleshoot and maintain desktop computers, laptops, servers, and related technologies to ensure optimal performance and reliability.
• Support Windows-based operating systems, VMware environments, and associated system-level software applications.
• Recommend, evaluate, implement, and administer new or enhanced hardware and software solutions.
• Develop and deliver training, documentation, procedures, and user guidance to improve technology adoption, security awareness, and operational effectiveness.
• Partner with managers, administrators, and staff to identify technology needs, explain solutions, and support projects and operational initiatives.
• Escalate complex issues as appropriate while maintaining effective communication and ensuring timely resolution for end users.

What We’re Looking For

• Customer-Focused Service – Demonstrates a commitment to providing responsive, professional, and solutions-oriented support while building positive working relationships with users at all levels of the organization.
• Technical Problem Solving – Effectively diagnoses issues, analyzes root causes, evaluates options, and implements practical technology solutions to meet operational needs.
• Communication and Collaboration – Communicates technical information clearly to both technical and non-technical audiences and collaborates effectively with colleagues, managers, and stakeholders.
• Continuous Learning and Innovation – Maintains current knowledge of emerging technologies and proactively identifies opportunities to enhance systems, processes, and the user experience.
• Accountability and Reliability – Takes ownership of responsibilities, follows through on commitments, and consistently delivers high-quality, secure, and dependable technology support.