Computer Specialist (Operations) Level 1

Responsibilities

• Researches, tests, and recommends the purchase of computer equipment and associated requisite software products necessary to maintain or enhance the data center's operations environment.
• Provides management with data processing hardware technical expertise in the planning of modifications to the existing facility and identification of new or back-up sites.
• Collaborates with senior staff to coordinate high-level technical responses to difficult operational issues to resolve user-related problems.
• Coordinates production and solves operational and scheduling problems.
• Diagnoses and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.
• Supervises staff who operate computer consoles in a multiple mainframe or large mini and/or microcomputer environment.
• Establishes and maintains uniform performance standards and efficient methods of work.
• Trains, instructs, and schedules senior computer operations personnel.
• Conducts cost-benefit and other analyses to quantify recommendations to management.
• Maintains data security and internal control environment adequate to protect agency assets and records.
• Plans, assigns, and reviews the work of senior operations staff and assumes general responsibility for the satisfactory completion of work performed.
• Supervises one or more groups or project teams engaged in the installation, maintenance, or enhancement of data processing equipment and software.
• Conducts complex internal consultancy projects requiring an in-depth knowledge of computer equipment, operating systems, and job control languages.

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project;
• An associate degree from an accredited college and six years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project;
• A four-year high school diploma or its educational equivalent and eight years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project;

Qualifications

• Education and/or equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and the four years of satisfactory full-time experience as described in "1", "2", or "3" above.