Computer Sales & Customer Service Rep - Online - 4 Day Work Week

About the role

Join the XOTIC PC Customer Service & Sales Team and turn your passion for tech into a career you'll love. We're looking for motivated, friendly, and tech-savvy individuals to help real customers, solve real problems, and make real impact.

What You'll Be Doing

• Guide customers through their buying journey - from first questions to final builds
• Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality
• Recommend the perfect systems for gamers, creators, and professionals
• Multitask across multiple active conversations while maintaining accuracy and focus
• Work efficiently through support tickets so customers get fast, clear, and helpful answers
• Use tools like ChatGPT and AI assistants to improve speed and solution quality
• Collaborate with a team that lives and breathes tech and customer excellence

Why You'll Love Working Here

• 4-Day Work Weeks (Mon-Fri, outside of peak holiday season)
• Unlimited Vacation - trust-based time-off policy
• Regular Team Lunches, Events & Giveaways
• Employee Discounts on high-end gear and systems
• Casual Dress Code - jeans, hoodies, game tees welcome
• Career Growth opportunities in support, sales, marketing, or operations
• A work culture driven by passion, innovation, and performance

What We're Looking For

• A strong passion for technology, gaming, or high-performance PCs
• Ability to multitask effectively across support channels without losing quality
• Excellent communication skills - written and verbal
• Focused work ethic - you follow through on issues and move on efficiently
• Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
• Confidence using AI tools like ChatGPT to support customers
• Typing speed of at least 40 WPM
• High school diploma or equivalent - must be 18+
• Local to Lincoln, NE - this is an on-site role

Bonus Points If You Have

• 2-4 years of customer service or phone-based sales experience
• Familiarity with CRMs or customer service platforms
• Experience helping others with gaming setups or computer builds

Benefits & Perks

• 401(k) with employer matching
• Health, dental, and vision coverage
• Aflac loss-of-pay insurance
• 4 Day work week Monday - Friday (Mon-Fri, outside of peak holiday season)
• Unlimited vacation
• Employee discounts
• A close-knit, forward-thinking work environment where your input matters

Apply Today - Build Something Awesome with Us

At XOTIC PC, you're not just another employee - you're part of a team that's shaping the future of performance computing. If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.

Send a short (2-min max) video intro and application to management@xoticpc.com or share an unlisted YouTube or Instagram link (don't forget the application too!).