Computer Operator
Job Responsibilities
- Perform report processing & distribution for multiple applications.
- Provide afterhours support for hospital pagers.
- Complete system tape backup processes & offsite rotations when required.
- Ensure security processes are followed by anyone that enters the data center.
- Ensure the work performed in the data center maintains system uptime & the integrity of the facility.
- Follow established processes to validate the Pharmacy faxes are transmitted or take the proper corrective action.
- Responsible for all Data Center computer hardware installs & de-installations.
- Monitor system interfaces & take the proper corrective action following established processes.
- Monitor the data center environmental infrastructure & work with the building engineers to correct any issues.
Customer Service
- Ensure functional area provides outstanding end-user support, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other functional areas to ensure customer-centered incident management and support.
- Adhere to and promote continual adoption of change management policies and procedures.
- Model outstanding customer services behavior, including timely and effective follow-up with customers.
Collaboration
- Working cooperatively with others to achieve group goals.
- Proactively adjusting one's style and efforts to complement those of others on the team.
- Being pleasant, agreeable, and easy to work with.
- Valuing group success as much or more than individual success.
Job Qualifications
- A high school diploma or equivalent.
- 2+ years of work experience in a related job discipline.
- Preferred qualifications include an associate degree in Information Technology, Computer Science, or related discipline.
- Experience working in enterprise or healthcare IT environments.
- Relevant certifications such as CompTIA A+, CompTIA ITF+, Microsoft Fundamentals, or data center-related certifications.
- Experience in computer operations, data center operations, technical support, or a related field.
- Ability to follow standard operating procedures and maintain detailed operational records.
- Strong troubleshooting, organizational, and communication skills.
- Ability to work rotating shifts, weekends, holidays, or on-call schedules as required.
KEY COMPETENCIES
- Attention to Detail
- Problem Solving
- Customer Service
- Teamwork and Collaboration
- Technical Aptitude
- Accountability
- Documentation and Process Compliance
- Continuous Improvement Mindset
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children’s is recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025). One of the nation's America’s Most Innovative Companies as noted by Fortune. Consistently certified as great place to work. A Leading Disability Employer as noted by the National Organization on Disability. Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability