Computer Operations Analyst 2/3

About the role

The Northrop Grumman PMO team is seeking a Computer Operations Analyst to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Space Systems support team under the Chief Information & Digital office (CIDO).

This position may require participation in a possible 'on call' work rotation as required.

Responsibilities

• Analyzes, documents and reports computer processing problems, determines cause, assesses alternative solutions, implements corrective action and monitors to avoid recurrence.
• Develops, coordinates and maintains department operating procedures and systems to ensure effective problem-solving operations.
• Maintains control of software and hardware change implementations and coordinated changes with applicable personnel to ensure proper utilization of CPU resources, channel I/O completion, peripheral devices, DASD and network environments.
• Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, availability, and cost of service.
• Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards.
• Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities.
• Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
• General Duties:
• Provide technical support for computers and associated networks.
• Provide client and server hardware or software support.
• Connect clients, servers, and terminals to existing data networks.
• Instruct users in the use of hardware and networks.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Support InfoSec with DFARS, CMMC compliance responsibilities.

Specific Responsibilities

• Supporting Engineering And/or Manufacturing Operations Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
• Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
• Setup and configure rack mount workstations.
• Server application support.
• Engineering application support - install, configure, and troubleshoot engineering applications.
• Network data port activation and testing.

Other Duties (as Required)

• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Provide Windows systems management.
• Provides offnet environment support.
• Provides basic network administration.
• Performs root cause analysis for complex issues and document technical solutions.
• Work with software vendors to support third party applications.
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Provide on call support for production-impacting incidents, as needed.
• Maintains ticket queues to ensure SLAs are met.

Qualifications

• Basic Qualifications (for Level 2): Master’s degree with 0 years of IT experience; OR a Bachelor’s degree with 2 years of IT experience; OR an Associates degree with 4 years of IT experience; OR a High School Diploma/GED with 6 years of IT experience is required.
• Must possess a US Government 8140 (8570 equivalent) IAT Level II, or higher, baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months of start date as a condition of continued employment.
• Experience with Microsoft products, such as Windows Desktop OS and Office Product Suite, is required.
• Preferred Qualifications: Bachelor's degree in relevant discipline; Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.); Experience with support for OT/ICS environments; Familiarity with DFARS and NIST InfoSec controls; Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels; Strong troubleshooting abilities; Experience using ServiceNow Trouble Ticketing System in an enterprise environment; Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell; Experience supporting VMware VDI (Virtual Desktop Infrastructure); Customer and detail oriented and possess good decision-making ability.