Computer Network Administrator

About the Company

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open, and supportive culture, and encourage candid communication and productive engagement. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values.

About the Role

Directly support D.A. Davidson’s computer networks to contribute to an effective and efficient working environment throughout the Companies. Support Davidson Employees with ticket resolution in technology areas supported by the Networking and Voice Teams.

Responsibilities

• Directly support D.A. Davidson’s data and voice networks, including patching, testing, installing, upgrading, providing end user training, monitoring network performance, and working with vendor support and sales.
• Create documentation for end users and IT staff.
• Install and support company VoIP solutions and phone systems deployed across the enterprise.
• Manage IT incidents and ticket management.
• Troubleshoot various networking issues.
• Learn and adhere to all company policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures.
• Recommend changes to IT procedures to improve productivity and/or reduce costs; participate in policy or procedure meetings.
• Review and update specific policies considered an area of expertise.
• Attend internal and external meetings as requested to provide expertise.
• Train end users and receive network training as directed.
• Assist with projects as needed and assume responsibility for the completion of project tasks, as directed.
• Participate in project management meetings around areas of expertise; may lead projects or assume significant project management roles.
• Ensure work on tasks and special projects are completed within budget limits; assist with tasks to prepare annual budget and budgeting for special projects.
• Review and potentially prepare drafts of portions of the IT budget relating to areas of administration as directed by management.
• Keep current with new data networking and IT solutions; maintain technical certifications relevant to work responsibilities.
• Understand and adhere to the IT Change Management process.
• Perform any other tasks as assigned.

Requirements

• Bachelor’s degree in a related field or 2 years' experience in network management and support.
• Solid understanding of WAN/LAN technology, configuration, deployment, and troubleshooting.
• Understanding of TCP/IP, IPv4 and IPv6, and related network services (e.g., DHCP and DNS).
• Experience with Layer 2/3 Switching.
• Proficient computer skills and knowledge of software packages, including Microsoft Office and Microsoft operating systems.
• Excellent communication skills, both oral and written; ability to communicate technical directions in person and over the phone.
• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels.
• Familiarity with department policies, processes, and procedures.
• Ability to work a variety of shifts.
• Ability to safely lift and carry up to 35 pounds.
• Experience working in a team-oriented, collaborative environment.
• Self-motivated, self-directed, organized, and detail-oriented.
• Ability to maintain regular, predictable attendance.

Preferred Qualifications

• Cisco, Meraki, Palo Alto, or Avaya experience.
• CCNA level or higher Switching/Routing certification.
• Cisco or other industry routing and switching certifications.
• Understanding of network security and firewall concepts.

Benefits

• Competitive salary plus excellent benefits and perks, including medical, dental, and vision coverage.
• Company 401(k) and ESOP contribution.
• Generous sick, vacation, and maternity/parental leave.
• Paid holidays.
• Professional development opportunities.
• Tuition reimbursement ($15,000 lifetime cap).
• Discounted personal insurance, including home, auto, and recreational vehicles.
• Charitable gift-matching program.
• Davidson Day of Giving – a tradition of positively impacting communities in which we live and work.