Computer Lab Assistant

Under general supervision, interacts with a wide variety of external and internal customers to perform work in support of general library operations by providing users with software assistance in the use of computers, peripheral equipment, and applications; answers routine customer questions; teaches customers how to use library equipment; participates in library training classes and programs; and performs a variety of transactional duties in accordance with established policies, procedures, and practices.

Pay

The pay range for this position is $21.52 to $28.83 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy.

Schedule

This is a part-time, 19 hours per week, FLSA non-exempt position. The schedule is as follows:

• Saturday: 9:15 AM - 6:00 PM
• Monday: 10:00 AM - 2:45 PM
• Friday: 11:30 AM - 6:00 PM

This schedule may be subject to change based on the needs of the Library District.

Responsibilities

• Schedules customer use of computer lab equipment.
• Assists staff and customers with basic assistance in computer equipment and software application use.
• Provides instruction in the utilization of library resources including printers, copiers, return machines, self-checks, scanners, etc.
• Monitors Library District equipment for functionality, damage, tampering, or loss.
• Helps plan and participate in outreach, computer classes, and library programming.
• Interacts with customers, district-wide staff and management, outside agencies, and other libraries extensively over the telephone, in person, and via email.
• Operates intermediate Integrated Library Systems (ILS) and library resources including printers, copiers, return machines, self-checks, scanners, etc.
• Performs other duties as assigned.

Requirements

• High School Diploma, General Equivalency Diploma (GED), or equivalent.
• One (1) year user support or customer service experience in troubleshooting and assisting computer users on personal computer software operations and associated peripheral equipment; OR completion of at least one (1) year of formal computer training classes from an accredited college or university, or possession of relevant Microsoft certifications.

Skills

• MS Office suite and general computing software and equipment
• PC Reservation software
• Cash register and cash handling
• Clerical and record-keeping
• Video conferencing
• Automated library systems
• Integrated Library Systems (ILS)
• Knowledge of basic public library principles, practices, and techniques
• Knowledge of personal computers, scanners, projectors, laser/inkjet printers, and other associated peripheral equipment
• Knowledge of software applications associated with computer lab equipment
• Ability to exercise decision-making skills in dealing with customers and their accounts, including the collection and accounting of fines and fees
• Ability to troubleshoot basic computer software and hardware issues

Physical Requirements

Although work is performed in a library setting, a limited amount of walking or standing is often necessary to carry out job duties. Tasks may involve frequent walking, standing, bending, reaching, stooping, and some lifting and carrying of objects of moderate weight (20-50 pounds).